CAUSE OF CONFLICTS AND THEIR OUT COMES BETWEEN ORGANIZATIONS (THE CASE OF SECONDARY SCHOOLS AND WOREDA EDUCATION OFFICE IN BANJA WOREDA).

Abstract

The study was aimed at on the causes of conflict and their outcomes between secondary school teachers and woreda Education office in Banja woreda .To this study comprehensive sampling method was employed to gather the required data from the whole population in this issue related to the research and the approach is mixed model i,e both quantitative and qualitative. The target population of the study were all Banja woreda secondary school teachers and woreda Education office. Therefore three(3) schools were included in addition all woreda`s secondary school teachers and experts 115 and 19 respectively became part of the study through comprehensive or available sampling. Questionnaire was prepared and administered. Besides non-structured interview was prepared and conducted to 3 schools of five principals including vice principals of schools .Questionnaire, interview and document analysis were used to data collection instruments. Data were analyzed using spss in the forms of percentage, means, and standard deviation. Major causes of conflict were communication difference, Structural and personal difference between secondary school teachers and woreda education office Having a knowledge about source of conflicts and to manage it properly the Banja woreda education office should give orientation regarding the nature of conflict ,the sources of conflict ,how to manage and resolve it. The difference in period distribution from woreda to woreda , the lack of transparency and clarity of criteria in implementing incentives and rewards had great impact on the effectiveness of teachers and performance of students From the results of this study it is possible to conclude that lack of available resource, unfair period distribution, problems in implementing rewards were major causes for conflicts .Therefore, it is recommended that teachers are back bone of the organization, the education office with the school principals could make clear about their responsibilities rules and regulations. The findings then explained based on the sources of conflict and their outcomes between secondary school teachers and woreda education office and the measures that should be taken to minimize and resolve conflict .In addition Banja woreda secondary schools should work in collaboration with the community to solve the problem.