"The Assessment of Employee Turnover and Associated Factors in 3-Star Hotels in Gondar City, Ethiopia" which is a requirement for the degree of Master of Art in Tourism and Heritage Management.

Abstract

The study conducted on the assessment of employee turnover intention and associated factors in 3-Star hotels in Gondar City, Ethiopia. The research aimed to explore the magnitude and extent of employee turnover intention and identify the factors that contribute to it in 3-Star hotels. Employed a mixed-method research approach to investigate the phenomenon of employee turnover and its associated factors in the context of the hospitality industry in 3-Star hotels in Gondar City, Ethiopia.A quantitative survey was conducted through random sampling (n = 355) to collect numerical data on turnover intention, benefit package, employee – manager/supervisor relationship, working environment and career plan. Additionally, qualitative data was gathered due to purposive sampling utilizing in-depth interviews with 7 employees who had experienced employee turnover intention and associated factors through interviews to gain a deeper understanding of employees' experiences and perceptions related to turnover intention. Statistical techniques were applied to analyse the quantitative data, while thematic analysis was used to identify common themes and perspectives in the qualitative data. The finding revealed a significant number of employees expressing their intentions to leave their current positions, indicating a high turnover intention rate. Several factors associated with this turnover intention were identified including the lack of a clear career plan, inadequate compensation and benefits, issues with organizational culture, and ineffective leadership. These findings can be used by hotel management and policymakers to develop effective strategies and interventions aimed at reducing turnover intention and improving employee retention in the hospitality industry.