Abstract:
The study conducted on the assessment of employee turnover intention and associated factors in
3-Star hotels in Gondar City, Ethiopia. The research aimed to explore the magnitude and extent
of employee turnover intention and identify the factors that contribute to it in 3-Star hotels.
Employed a mixed-method research approach to investigate the phenomenon of employee
turnover and its associated factors in the context of the hospitality industry in 3-Star hotels in
Gondar City, Ethiopia.A quantitative survey was conducted through random sampling (n = 355)
to collect numerical data on turnover intention, benefit package, employee – manager/supervisor
relationship, working environment and career plan. Additionally, qualitative data was gathered
due to purposive sampling utilizing in-depth interviews with 7 employees who had experienced
employee turnover intention and associated factors through interviews to gain a deeper
understanding of employees' experiences and perceptions related to turnover intention.
Statistical techniques were applied to analyse the quantitative data, while thematic analysis was
used to identify common themes and perspectives in the qualitative data. The finding revealed a
significant number of employees expressing their intentions to leave their current positions,
indicating a high turnover intention rate. Several factors associated with this turnover intention
were identified including the lack of a clear career plan, inadequate compensation and benefits,
issues with organizational culture, and ineffective leadership. These findings can be used by
hotel management and policymakers to develop effective strategies and interventions aimed at
reducing turnover intention and improving employee retention in the hospitality industry.
