CLIENT SATISFACTION AND ASSOCIATED FACTORS WITH YOUTH FRIENDLY REPRODUCTIVE HEALTH SERVICE AMONG YOUTHS ACCESSED PUBLIC HEALTH FACILITIES, GONDAR TOWN, NORTH WEST ETHIOPIA, 2022.

Abstract

Background: Youth friendly reproductive health services is services provided to young people aged

Objectives? This study aimed to assess client satisfaction and associated factors towards youth friendly reproductive health services among youths accessing Gondar town public health facilities, northwest, Ethiopia, 2022. Metho: An institutional based cross-sectional study was conducted among youth who accessed the youth friendly service at health institution in Gondar town from May 08 to June10 / 2022. Systematic random sampling technique was used to select 471 youths. A structured, interviewer administered and pretested questioner was used to collect the data. The data were entered into EPI data version 4.6 and then analyze using SPSS version 25 statistical software. Descriptive summary statistics including frequencies, mean, and standard deviation was used to describe the data. The result was reported by using graphs, tables and text. Binary logistic regression analysis was used to assess the significant association. All variables having P-value less than 0.2 in the bivariable model were included in to the multivariable logistic regression analysis. Statistically significant association was determined by P-value < 0.05 with its 95% confidence interval in the final model. Results: In this study, a total of 461 youth participated, giving a 98% response rate. Youth friendly reproductive health service satisfaction was found to be 54.2% Conclusion and recommendation Client satisfaction in youth friendly reproductive health clinic in Gondar town, north west, Ethiopia was low compared to study conducted other country. Factors associated with Youth Friendly Reproductive Health service satisfaction were. sex, Age and distance of health facility to access service. Better to increase geographical accessibility of health facility and provide more attention for females. Key words: youth friendly, Reproductive health, client satisfaction, Gondar, Ethiopia.