Client Satisfaction and Associated Factors among Clients Admitted to Obstetrics Wards of Public Hospitals in Central Gondar Zone, Northwest Ethiopia, 2020

Abstract

Introduction: Client satisfaction has become a substantial indicator to measure the quality of care provided to clients in the hospitals. It is the perception of care an individual received as compared to the care expected and thereby the individual evaluate the health care service delivered to her. Objective: To assess clients� satisfaction and associated factors among clients admitted in obstetrics wards of public hospitals under Central Gondar Zone Methodology: An institution based cross sectional study was conducted five public hospitals in central Gondar zone. Data were collected from February 20, 2020 to April 20, 2020. The total sample size was 435 and distributed to the wards in five public hospitals proportionally, and then a systematic sampling technique was applied to select study participants in each hospital. A structured pre tested interviewer administered questionnaire was used for data collection. The data were checked for completeness and consistency, then coded and entered to Epi info and then exported to statistical package for social sciences Result: The overall rate of client satisfaction was 78.5% at 95% CI Conclusion and recommendation: The observed rate of satisfaction was good. Participants residence, admission frequency, privacy, pregnancy plan, fetal and maternal outcome were the factors associated with study participants satisfaction. Therefore, the regional health bureau should place emphasis on family planning service to avoid unplanned pregnancy and health care providers should keep client抯 privacy. . Key words: obstetrics; admitted; Central Gondar and satisfaction