Abstract:
The main objective of this study was to assess the practice and challenges of good governance at Hawassa city municipality. The study employed mixed research approach and cross-sectional research design. Accidental and purposive sampling methods were employed to select respondents. The primary data were collected from service users and service providers using questionnaire and interview. Beside to this, document analysis was made to support the primary data. The data was analyzed and presented by using tables, frequency, percentage, mean and standard deviation. The study found that, the administrative officials under Hawassa city municipality were less accountable and transparence in the process of service provision. The study further found that good governance practices at Hawassa city municipality were hindered by various factors, such as, corruption, poor management, political interference, bureaucratic delay and incompetence. Establishing institutional framework and mechanism to follow-up the implementation of good governance, the institution open their door for the participation of other stake holders, Increasing the implementing capacity of the service providers in the institution through training, the necessity of using different mass media including the regional mass media for good governance issues, struggling against corruption are recommended for the failures of the institution in their run forward to achieve good governance. Keywords: Good governance, Principles of good governance, Participation, Accountability
