Abstract:
ABSTRACT
Employees’ participation in decision making is claimed to enhance the performance of hotels
and it helps to be competitive in the hospitality industry but the absence of employees
participation in decision making process could result in job dissatisfaction which probably could
lead to confrontation. With this in mind
;
the purpose of the study was to investigate the effect of
employees’ participation in decision making on organizational performance in the case study of
three star hotels in Gondar town. To be this end, the researcher employed quantitative approach
and co relational research design. At the same time stratified proportional sampling techniques
is used to determine the sample population for the study
.
A self administered questionnaire on
five point Likert scale basis was used to collect data from 122 sample respondents of the selected
three star hotels, and 91.8% of the questionnaire, which is 112 were returned. In addition to the
primary data, a secondary source of data was collected from different books and articles. To
analyze the collected data, both descriptive (frequency distribution) and inferential (correlation
and regression) statistics were utilized using SPSS version 20. Correlation and regression
analysis were employed to check the relationship between the dependent variable;
organizational performance and employees participation in decision making (independent
variable). The findings of the study indicated that formal& informal participation was the most
influential factor followed by decision issues for participation that affects organizational
performance of the selected three star hotels. And also degree of involvement had a positive and
significant effect on organizational performance but direct & indirect participation had positive
but insignificant effect on organizational performance. As a result, the researcher recommends
the dimensions of employees participation in decision making on the above listed should be
applied as integrated tool to enhance the performance of the selected three star hotels in
Gondar.
