Abstract:
Conflict often happen at work places. This study aimed at assessing the nature of
conflict and conflict resolution mechanism at work places in Gondar town. The study has other
specific objectives of assessing the causes of conflict, type and contribution of conflict resolution
mechanism that are being used for reducing or settling dispute.
The research is exploratory accordingly a qualitative approach was used. Both primary and
secondary data was used as a source of information. Interview was used to collect primary data.
Primary data was gathered and analyzed from concerned government officials, and civil servants
working in key positions. Secondary data was collected from discipline committee and police records.
The data was analyzed by using qualitative techniques. The findings from this study revealed that
conflict is being a chronic challenge at work places. Besides, criticisms, gossip, accusation and
misconduct among workers are identified as the main causes of workplace conflicts. Moreover, the
study has depicted that workers discontent; poor moral fiber, and lack of implementation are also
prominent factors of workplace conflicts. Moreover, the absence of good conflict prevention and
resolution mechanisms at the work places highly contribute for the commonness of conflict at the
workplaces.
