ASSESSMENT OF CLIENT SATISFACTION AMONG ANC ATTENDANTS AT PUBLIC HEALTH FACILITIES, BAHIR DAR TOWN

Abstract

The primary goal of antenatal care (ANC) is to improve pregnancy outcome and ensure the safe delivery of a healthy infant. It is focused not only on detecting and treating medical, obstetrical conditions but also on providing psychological, social and educational assessment. Low ANC coverage is attributed by some to lack of quality in antenatal care service provided to women. According to EDHS at national level 28% of women received ANC from health professional where the Amhara ANC coverage shows only 26.5%. ANC coverage of Amhara region according to HSDP III was expected to be 80% but it is less than 39 percent. This may due to lack of satisfaction since satisfaction is one of the determinants of quality of services.