PATIENT SATISFACTION AND ASSOCIATED FACTORS OF ADULT PHYSIOTHERAPY OUTPATIENT ATTENDEES TOWARDS PHYSIOTHERAPY SERVICE IN AMHARA REGIONAL STATE COMPREHENSIVE SPECIALIZED HOSPITALS, NORTH ETHIOPIA, 2021

Abstract

Abstract Introduction: Satisfaction is basically the state of being gratified and act of fulfilling one's need or desires. Nowadays, evidence-based practice concept is prevailing and there has been a growing interest in the measurement of patient satisfaction in healthcare research. Patient satisfaction surveys provide several benefits for healthcare professionals. Assessing patient’s satisfaction with physiotherapy service could generate knowledge that can be utilized for improving or maintaining quality service. Although a wide coverage and high emphasis givens to patient satisfaction studies in developed counties, there are few research’s done in Africa. To extent of my knowledge there is a paucity of research in Africa including Ethiopia. Objectives: To assess patient satisfaction and associated factors of adult physiotherapy outpatient attendees towards in Amhara regional state comprehensive specialized hospitals. Method: Institution based cross-sectional study was conducted among physiotherapy outpatients at university of Gondar, Felege hiwot and Dessie comprehensive specialized hospitals. Data were collected by interviewing participants using semi-structured questionnaire. Participants were selected through systematic random sampling technique Patient satisfaction was determined by using Medrisk tool. Data were analyzed by using descriptive statistics, bivariable and multivariable logistic regression method Was used to identify associated factors and P value<0.05 with 95% CI was considered as statistically significant. Result: A total of 409 participants were included in this study. Patient satisfaction among physiotherapy outpatient attendee was 50.1% with 95% CI (46.2-55.7). High Pain level (AOR=5.59 95%CI (2.58-12.1), longitudinal continuity of care (AOR=3.02 95%CI (1.46-6.62) and self-rated health improvement (AOR=3.76, 95% CI (1.78-7.94) were significantly associated factors. Conclusion: Patient satisfaction with physiotherapy service in Amhara regional state comprehensive specialized hospitals was low. High pain level, self-rated health improvement and longitudinal continuity of care were significantly associated factors. Key Words: Satisfaction, Physiotherapy outpatient service, Ethiopia