Abstract:
Abstract
Introduction: Satisfaction is basically the state of being gratified and act of fulfilling one's need
or desires. Nowadays, evidence-based practice concept is prevailing and there has been a
growing interest in the measurement of patient satisfaction in healthcare research. Patient
satisfaction surveys provide several benefits for healthcare professionals. Assessing patient’s
satisfaction with physiotherapy service could generate knowledge that can be utilized for
improving or maintaining quality service. Although a wide coverage and high emphasis givens to
patient satisfaction studies in developed counties, there are few research’s done in Africa. To
extent of my knowledge there is a paucity of research in Africa including Ethiopia.
Objectives: To assess patient satisfaction and associated factors of adult physiotherapy
outpatient attendees towards in Amhara regional state comprehensive specialized hospitals.
Method: Institution based cross-sectional study was conducted among physiotherapy
outpatients at university of Gondar, Felege hiwot and Dessie comprehensive specialized
hospitals. Data were collected by interviewing participants using semi-structured questionnaire.
Participants were selected through systematic random sampling technique Patient satisfaction
was determined by using Medrisk tool. Data were analyzed by using descriptive statistics,
bivariable and multivariable logistic regression method Was used to identify associated factors
and P value<0.05 with 95% CI was considered as statistically significant.
Result: A total of 409 participants were included in this study. Patient satisfaction among
physiotherapy outpatient attendee was 50.1% with 95% CI (46.2-55.7). High Pain level
(AOR=5.59 95%CI (2.58-12.1), longitudinal continuity of care (AOR=3.02 95%CI (1.46-6.62)
and self-rated health improvement (AOR=3.76, 95% CI (1.78-7.94) were significantly associated
factors.
Conclusion: Patient satisfaction with physiotherapy service in Amhara regional state
comprehensive specialized hospitals was low. High pain level, self-rated health improvement
and longitudinal continuity of care were significantly associated factors.
Key Words: Satisfaction, Physiotherapy outpatient service, Ethiopia
