IMPROVING PATIENT SATISFACTION AMONG OUT PATIENTS, AT CHAGINI PRIMARY HOSPITAL, AWI ZONE, AMHARA REGION, NORTH WEST ETHIOPIA, 2016

Abstract

ABSTRA CT Objective: While several studies have focused the study of patient satisfaction, has less attention to improve patient satisfaction using strategic problem solving. Patient satisfaction has become well established as an important consideration in the health care. This study aimed to improve patient satisfaction and to identify the associated factors. Method: Institutional based interventional design was conducted from June to August 2016.Data for both pre intervention and post intervention was taken from 412 among outpatients in chagni primary hospital using systematic random sampling technique. In this cap stone project quantitative method was used. Data was collected using structured interviewer administered questioner and enter using Epi info version 7 and analyzed by spss version 20 variables having p<0.05 with 95% CI .To compare the significances of the patient satisfaction before and after intervention in dependent t- test was used. The Amulti- disciplinary work group and multiple activities utilized using problem solving approach using existing resources in the hospital. Result: In the cape stone project the total sample size health services given at outpatient department in Chagini primary hospital after intervention was 57.1% .The proportion of patient satisfaction increased from 53% which was pre intervention to the 57.1% in the post intervention. To compare the significances of the intervention in dependent t- test was used. The independent ttest showed that significance change having the p-value of 0.007. Conclusion: In this cape stone project patient satisfaction after intervention was improved when compared to pre intervention. This cap stone project showed that strategic problem solving process can help to improve patient satisfaction. Key words: Hospital, outpatient satisfaction, quality improvement, Problem solving approach