Abstract:
ABSTRA CT
Objective: While several studies have focused the study of patient satisfaction, has
less attention to improve patient satisfaction using strategic problem solving. Patient
satisfaction has become well established as an important consideration in the health
care. This study aimed to improve patient satisfaction and to identify the associated
factors.
Method: Institutional based interventional design was conducted from June to
August 2016.Data for both pre intervention and post intervention was taken from 412
among outpatients in chagni primary hospital using systematic random sampling
technique. In this cap stone project quantitative method was used. Data was
collected using structured interviewer administered questioner and enter using Epi
info version 7 and analyzed by spss version 20 variables having p<0.05 with 95% CI
.To compare the significances of the patient satisfaction before and after
intervention in dependent t- test was used. The Amulti- disciplinary work group and
multiple activities utilized using problem solving approach using existing resources in
the hospital.
Result: In the cape stone project the total sample size
health services given at outpatient department in Chagini primary hospital after
intervention was 57.1% .The proportion of patient satisfaction increased from 53%
which was pre intervention to the 57.1% in the post intervention. To compare the
significances of the intervention in dependent t- test was used. The independent ttest
showed
that
significance
change having the p-value of 0.007.
Conclusion: In this cape stone project patient satisfaction after intervention was
improved when compared to pre intervention. This cap stone project showed that
strategic problem solving process can help to improve patient satisfaction.
Key words: Hospital, outpatient satisfaction, quality improvement, Problem solving
approach