Abstract:
ABSTRACT
Background? The amount of time a patient waits to be seen by health professional is one factor
which affects utilization of health care services and source of dissatisfaction with the health care
explained by patient has to wait a long period of time to get treatment in the Health facility. One of
the core problems in Sayint Adjbar Health Center has been long waiting time to getting treatment.
With Appropriate interventional strategies, patient waiting time can be reduced significantly and
patient’s satisfaction can be increased, likewise, with a shorter time to get treatment.
Objective: To reduce patient waiting time to get treatment at the outpatient department of Sayint
Adijibar Health Center by the end of August 2016
Method: Pre-post interventional survey was conducted in Sayint Adijibar Health Center and the
major areas of study were patient arrival area, registration area and three outpatient clinics. The pre
intervention survey was conducted on Monday and Thursday of the 1
st
two weeks of May/2016 and
final assessment was conducted on Monday and Thursday of the 1
st
two weeks of September/2016
using systematic random sampling. Waiting time card, clocks and questioners were used to as a tool
to collect data. The pre and post interventional data was interred to SPSS version 16 and were
analyzed by independent t-test to measure the effectiveness of the three interventions
Result: Overall waiting time to treatment in this capstone project was reduced from 64minute to
41minute, with t (calculated) 7.437and critical value (t tabulated) 1.96 at degree of freedom 238 and
p< 0.001 at 95% CI and which has highly significance mean difference Between pre intervention
and post intervention due to the effectiveness of the intervention and patient satisfaction by waiting
time was increased from 57.5% to 75.8% with p value=0.001 due to the reduction of waiting time by
23 minute.
Conclusion: The finding of this capstone project suggests a simple set of intervention can accomplish
the desired decrement of the previous long waiting time to getting treatment. Patients waiting time to
get treatment was reduced from 64 minute to 41minute with p value < 0.001 due to the
implementation of the intervention
Recommendation? The Health Center should be practice additional interventional strategies to fulfill
the desired patient expectation to wait until their consultation by Health Professionals.