Abstract:
The purpose of this study is to assess Water supply Performance (product accessibility, distribution
timeliness, distribution service quality, and supply service quantity and service flexibility) and
Customers Compliant Handling: in Case of Gondar Town Water Supply and Sewerage. The study
would adopt a mixed research approach and Descriptive survey research type. This study would be use
both primary and secondary sources to undertake the study. Primary data would be collected from
respondents and secondary data from dissertations, reports and books with relevant literature and the
internet. The sizes of the total population of the organization are 270 out the researcher use a total of
161 samples. Both Closed ended and open ended questionnaire employed to gather the necessary data
for this study. This instrument developed by the researcher.
The data were analyzed using SPSS version 20 software package and presented using descriptive texts,
frequency tables, cross tabulations, means and standard deviations.
