Abstract:
Background: client satisfaction is an important indicator of the health service quality and which is a means of consideration a hospital to improve their services. It depends on the different factors of the hospitals service, which have used to advance the needs of patient and to enhance their satisfaction. Objectives: The objective of this study was to assess Client satisfaction and associated factors of outpatient department at Merawi Primary Hospitals Ethiopia. Methods: Institutional based cross-sectional study design was conducted to outpatient department of Merawi primary hospital between March to April, 2017; 440 study participant was selected with randomized systematic sampling technique and selection was from outpatient service users in the public work time from Monday to Friday. A structured questioner was used to collect data. Descriptive analysis presented with tables, charts and text. Bi-variate analysis was done and variables less than 0.2 p - value were included in the multi viriate logistic regression analysis Odds ratio and 95% confidence interval were used to assess the presence and strength of association between independent variables.
Results: overall client’s satisfaction was 89.6% at 95% CI (86.7% - 92.5%) from services obtained at Merawi primary hospital. Most of the respondent (82.7%) and 80.1% were satisfied waiting time to get the card and waiting time for consultation respectively. On the base of this investigation result the main predictor factor were personnel factor and the health facility factors, there were advice got about drugs (AOR=15.04(2.67-84.71), presence of clean latrine in health facility (AOR= 6.00(1.52-23.80), Information got concerned to your problem (AOR=30.08(7.21-125.53),the presence of signs, indicators (AOR=9.47(2.60-34.49),presence drinking water(AOR=3.85(1.05-14.12) and sex (AOR=0.12 (0.03-0.50),which were significant on this investigation result. Conclusion: In the current study the overall satisfaction level was somewhat high compared to studies done in Ethiopia. predictors of the client satisfaction level in the current study was information got concerned to your problem, advice got about drugs, presence of clean latrine in the health facility, presence of sign & direction indicators, presence of clean drinking water and sex were statistically significant at p-value < .05. Respondents dissatisfied with satisfaction level measuring indicators, the presence of signs and directions clean drinking water & clean latrine in the health facility.
It is the pointer of other service at primary hospital.
