Abstract:
Abstract
Background: Patient satisfaction is a primary means of measuring the effectiveness of
healthcare delivery. Patients have explicit desires for quality services when they visit health
institutions. However, inadequate discovery of their needs may result in patient
dissatisfaction.
Objective; To improving patient satisfaction with Anti-retroviral therapy services in D/H/C,
Awie zone, North West, Ethiopia.
Methods: - A facility based pre-post intervention design was conducted from March to
December 2016. Simple random sampling technique was used to get a total of 298 ART
patients. Data was collected using pretested, structured and interviewer administered
questionnaire, and it was analyzed using SPSS version 20.Descriptive data analysis &
Independent t-test was used.
Results: The overall ART patient’s satisfaction in health care services rendered at Dangila
health center was 93.3%. Majority of the respondents were satisfied with the providers’
courtesy/respect 291
Conclusion: The overall patient satisfaction in the health center was high. This capstone
has also identified Availability of ordered laboratory procedures and Waiting time before
seeing a health officer related for patient’s satisfaction towards antiretroviral treatment
service. .
Recommendations; Dangila health center management bodies should give attention to the
continuity of improves their patient satisfaction. Capstone projectors need to conduct further
research by adding different explanatory variable like attitude and expectation of the patient
about the problem.
